She registered a new account and added it to the plan. To make things worse, she was the one who started our family-plan, and their customer support was unable to simply migrate the plan to her new account. Sorry! They advised her to create a new account and they would gift it with some duration of premium access.
We emailed Spotify about this as it was happening and there was no way to lock this person out. She had to basically listen to what they were listening to, it was a bit comical. My friend had her password guessed (you can buy hundreds of hacked premium Spotify accounts online for <$1/each) and was powerless against the person who had been using her account. Changing your password doesn't invalidate other sessions. Uninstalling the app and starting over with a fresh install can resolve problems, too.Another bizarre Spotify #wontfix is how you have (or at least had, this was two years ago) no recourse against someone with access to your account. If you can’t seem to get the Spotify app working on your phone, you may try uninstalling it. Spotify wasn’t the only victim in that fiasco – but it was one of the most noticed outages. An update to Facebook’s SDK in millions of apps caused them to crash. In early 2020, the Great Spotify App Crashing event was caused by Facebook. Sometimes the problem isn’t your smartphone, but Spotify’s servers itself. Check the Google Play Store or the App Store to see if Spotify needs to be updated. Sometimes an app update has been issued that is mandatory for connecting with the servers. If you can’t connect to the Spotify servers, you may need to update the app on your phone. You’ll need to maintain a decent internet connection with at least three bars to avoid listening problems. If your internet connection is intermittently dropping out and you have no back-up mobile data, the Spotify app may crash.
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